In almost all cases, yes! We collect compost Monday – Thursday, even if one of those days happens to fall on a holiday. The only exception is Christmas; if your compost collection day falls on Christmas, we will give you a heads-up in December about the changes we’ll make to your route for that week.
If we haven’t collected your bucket by 8 PM on your collection day, we didn’t skip your bucket for any reason other than that we didn’t see it or forgot about it. Our apologies! Please fill out the missed bucket report form found in your customer portal and put your bucket out by 8 AM on the Thursday following the missed collection.
If you always keep a lid on your bucket, put it on the curb every week, and clean it out regularly, you will not deal with any bad smells. In fact, putting all your organic waste in one container lets you separate the potentially smelly stuff from the rest of the trash, which will stop your trash from smelling bad!
We will provide you with one 8-gallon bag for each of your buckets each week. Using the bag we provide makes our job easier and will keep your bucket cleaner. You can purchase extra bags (sold at most grocery stores), but please ensure that they are certified compostable.
Update your payment information here through your customer portal. Consider switching your payment method to a bank account to decrease the processing fees we have to pay and to avoid dealing with expiring credit cards.
Tips for Successful Curbside Composting
Tie your bag if possible. The simplest method is knotting two edges of the bag together, but if that doesn’t work, you can use something like natural-fiber twine or natural-fiber yarn. Never use twist ties or other non-compostable materials.
Flatten your pizza boxes and put them under your bucket after removing food and trash from them.
Especially during the winter months, line the bottom of your bucket with crumpled-up newspaper to absorb liquid and prevent the bag from freezing to the bucket. This also helps keep your bucket clean in the summer.
If it is difficult to open or seal the lid of your bucket, put a rock on it that securely holds down the lid without sealing it.
Your bucket doesn’t have to get gross. Wiping it out each week after collection goes a long way to prevent build-up.
If you are dealing with pests like insects, consider keeping your bucket indoors. Always secure the lid on the bucket when you are not using it.